I have been thinking of you so much and finally writing this email [post Covid lockdown].. a huge thank you to you and all the wonderfully caring and dedicated staff at Coastal Villas. Thank you for all you all have done to keep my beloved Mum and all the other residents safe during this sudden uncertain and scary time.…Every time I spoke to Mum I was so relieved to hear her sound genuinely content, safe and well looked after. She is so grateful for her apartment and being part of Coastal Villas family. She honestly couldn’t have been anywhere better through this. She was so excited to tell us all about the cupcakes you delivered for Mothers Day. How extremely thoughtful of you! Even in normal times that would be a lovely, unexpected gesture but to do that while I’m sure you all were feeling like you were running on empty is the epitome of going above and beyond the call of duty. Your extra touches make it a real home rather than a facility.
…Mum has shared with us too that she has felt relieved and thankful that Dad was not without her during this time. She has such peace and comfort reflecting on their time together especially over the year Dad was in the care centre. She knows he had the very best of care (I still brag about that to everyone here) and she felt so included in the care centre family – still does actually.
Thank you for your prompt work, acknowledging that Metlifecare has liaised with its counterparts , in bringing down clear, comprehensive advice on the management of villages [during Covid lockdown]