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COVID-19 – Click here to learn about precautions we are taking

0800 909 303Contact Us

There's no place like it

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From Project Manager to Lockdown Legend

Meet Kai.

Kai is usually a Refurbishment Project Manager in Metlifecare’s support office, responsible for modernising and refurbishing resident’s homes in our Auckland villages. But since the lockdown, Kai has been staffing the gates at The Poynton, and the residents think he’s amazing!

“Residents are enjoying getting to know him (at a distance) and we have one in particular who loves heading down to the gate when Kai is on duty and has long chats with him. Kai has been amazing in helping her with ideas on how she can keep busy and at the same time remember her husband who she lost recently. Kai suggested she start a family tree and story for her grandchildren while all her memories are fresh.” – Village manager, Katie Worthy

We love hearing these stories of our lockdown legends and are so grateful to the many Metlifecare staff doing different roles to help out in our villages. Thanks for sharing, Katie.

Call 0800 909 303 or email us

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METLIFECARE COVID-19 UPDATE FOR FRIENDS AND FAMILY

19 March 2020

To our supporters and communities,
As you will be aware, the Government has recently announced extended precautions to prevent the spread of COVID-19.
Metlifecare has also implemented further actions that we believe will help us protect our village communities – and your loved ones – from COVID-19.

 

Visiting our village

While we have cancelled all Open Days and large group visits to our villages, we are currently still allowing visits from friends and families.
We have implemented a new sign-in process to help keep our residents safe.
When you visit, please go to reception, sign in at the kiosk, and sign a Declaration Form to confirm you are well upon entering our villages; have not travelled overseas in the last 14 days; and are not living with someone who is in self-isolation. This is in line with Ministry of Health guidance. You may be declined entry if there are any concerns that you do not meet the screening criteria.
To keep our residents safe, we ask that you avoid communal areas within the village, such as cafes.

 

Visiting our care home

We have also restricted access to our care homes. Visiting hours will be limited to when there is someone at reception or a staff member available to check incoming visitors. Doors to care homes will be locked where possible so there is no automatic entry. Restricting visitors allows us to protect our most vulnerable care home residents – please phone ahead to find out the current visiting hours.
We are making our decisions with the health and wellbeing of our residents and staff as our top priority.

Please remember:

We recognise that this may be an anxious and uncertain time for you and we assure you that we are well prepared for a potential outbreak and we are taking every precaution we can to protect your loved ones.

Thank you for your cooperation and continued support.