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You will need to contact a lawyer of the Public Trust to set up your Enduring Power of Attorneys. You will need an EPOA for Personal Care & Welfare and an EPOA for Property. These are legal documents that decide who will take care of your personal or financial matters if you are unable to do so.
This is your home and we encourage personalisation. If you wish to bring favourite pieces of furniture or artwork with you, please check with our Care Team to ensure there is still enough space to move around safely. We provide all linen, but feel free to bring your favourite bedspread.
We publish an activities planner for group activities and outings and you are welcome to join as many, or as few, of these as you wish. We understand that sometimes you will want to spend time just continuing to do the things you love. We would love to help, so please discuss this with us.
All meals are included in the daily care fee and are prepared by our onsite food and beverage team. We have a seasonal menu with tasty and nutritious meals. There will always be a choice for each meal. If you have allergies, dietary requirements, or specific preferences, we can adapt to meet your needs.
Yes, of course. We ask this be arranged ahead of time wherever possible.
We do not have restricted visiting hours, however our Care Team are very busy in the morning, so we encourage visits after 10am.
We know how important it is to stay connected with the people you love. Our villages offer free WIFI to help you stay connected. If you need more information about this, talk to our Care Team.
We ask that all your personal items are labelled with your name. All your personals will be washed in commercial machines, folded and returned to your room. If you have special care items, please ask your family to launder these or alternatively we can arrange dry cleaning at an additional cost.
Personal mail will be delivered to your room. If you wanted to post a letter, stamps can be arranged through our reception.
For all banking needs, like drawing cash, online banking or making deposits, please ask a trusted friend or family member to help. Our staff are unable to assist you with this. However, you can charge items like hairdressing to your monthly account.
We do not provide insurance for any personal belongings (including hearing aids, glasses and dentures), so we recommend you obtain your own personal insurance for your valuables.
All our Care Centres have a contracted GP or Nurse Practitioner to look after our residents. It may be possible to stay with your own GP, but visits will be at your own cost.
All medication is managed by our clinical nursing team, under the supervision of a GP or Nurse Practitioner. This includes over-the-counter medications.
Personal toiletries like toothpaste and luxury items are not covered under the daily care fee.
We support a smoke free environment. Please discuss your needs with our Care Team.
In some circumstances, this may be permitted on compassionate grounds with the approval of the Nurse Manager.
We do not allow care residents to keep pets. However, family and friends are encouraged to bring pets to visit. Many of our Care Centres arrange pet therapy sessions for residents.
Your spiritual needs will be discussed with you as part of your individual care plan.
If you have been assessed as requiring ‘rest home level care’ by a Needs Assessment and Service Coordinator (NASC) you may be eligible for a government subsidy to assist with paying for care. Subsidies for care are means tested by Work and Income on application and take into account your income and assets. Please call WINZ on 0800 559 009 for advice and assistance with your application. If you prefer, speak to us and we can help assist you with this process.
One of the biggest worries retirees have is whether a care bed will be available when it’s needed. Unfortunately, there is a well-documented shortage of care beds in New Zealand and, because care beds are allocated according to need and demand is difficult to predict, we can’t always guarantee that a care bed will be available straight away. Metlifecare is proactively developing more care homes to extend our offering and we encourage you to contact us about your needs as early as possible. We’ll do our very best to help.
"We do a lot of walking and other fun activities. The staff are very encouraging and engaged with us."
Resident, Crestwood Village
"It was lovely to see mum painting again. The staff took time to listen to mum and understand what makes her happy… we can't thank them enough for that personal touch."
Family of resident, Somervale Village
"We chose this work because we're passionate about making a difference in the lives of older people. It’s easy to go the extra mile when you love what you do."