Metlifecare offers 10 assurances, designed to ensure you can feel confident at every stage of your retirement journey with us.

Our commitments to you

Everyone wants something different from retirement. But what’s crucial to every person is the peace of mind you’ve made the right choice and found the village that feels like home. It’s a big decision, so it’s important to know what assurances we have to safeguard you along the way. Metlifecare offers 10 assurances, designed to ensure you can feel confident at every stage of your retirement journey with us whether you are buying, moving in, living in or moving out.

How Metlifecare protects your interests

How Metlifecare protects your interests


Freedom to change your mind

Retirement living is an exciting step. One that we want you to be completely happy with. If you change your mind, you can cancel within 15 working days of signing your agreement, and we’ll refund your deposit in full.


90-day money-back guarantee

We’re so confident that you’ll love your new home, we offer a 90-day moneyback guarantee.


Transparent weekly fees help you plan ahead

At Metlifecare, weekly fees are only reviewed once per year and won’t increase more than the percentage change in the Consumer Price Index (CPI), helping to give you certainty over your annual outgoings.


A no-surprises Membership Fee

At Metlifecare, our Membership Fee (also known as Deferred Management Fee or DMF) is capped at 30% after three years. When you vacate your home, it stops accruing, so you know up front the maximum fee you will pay when you move into your home and what you will be charged when you leave.


Your choice of service provider

You’re free to use your provider of choice when it comes to delivering personal services into your home.


You’ll have priority access to care

You’ll have priority access over non-Metlifecare residents to on-site care or care facilities in nearby Metlifecare villages, subject to your needs and availability. The need for care can be unpredictable, making it hard to guarantee a care place at all times, but while we can’t control availability, we encourage you to get in touch – we are here to help.


No unexpected charges when you leave

Metlifecare’s fees are transparent so you know what to expect when you leave your unit or village. We won’t charge you for refurbishing or selling your unit, and we won’t charge transfer fees if you transfer from an independent unit to a serviced apartment within any Metlifecare village.


Fees stop when you vacate your home

Both your weekly village fee and accrual of the Membership Fee (also known as Deferred Membership Fee or DMF) stop immediately after your Occupation Right Agreement (ORA) is terminated and you have fully vacated your home.


Repaying your capital sum

Metlifecare will endeavour to repay the remaining capital sum owing promptly by selling your home as quickly as possible. If we don’t sell your home within nine months, we’ll pay interest on the outstanding capital. On a case-by-case basis, we can offer other assistance options, talk to us to find out more.


No capital loss

In the event of a downturn in the property market, you will not be exposed to any capital loss when your property is on-sold.