Metlifecare is committed to delivering extraordinary living experiences and welcomes feedback to help us to consistently deliver this. Feedback can be a suggestion, concern, issue or complaint. It can also be a compliment, to help us to recognise and acknowledge our people.

We are always happy to talk with you about your feedback and suggest you talk to your Village Manager as a first step as they may be able to assist immediately. Alternatively, please use the feedback form on this page to share your thoughts with us.

You can find out all about our feedback policy by downloading it using the button below.

For the peace of mind of our staff and residents, Metlifecare also has a ‘whistleblowing’ policy and framework, which provides an opportunity to report a more serious matter, should it be needed. Click here to learn more.

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Your personal information will be used for the purpose of providing you with information about Metlifecare and will not be given to any third parties or used for any other purposes.

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Whistleblower Policy

To find out our policy download the policy with the link below.