Metlifecare Suppliers

Hello and Welcome

Metlifecare owns and operates retirement villages across NZ in both the North and South Island. We have more than 2000 suppliers which operate both at a local regional level as well as nationally. We recognise that our suppliers play an important role in helping Metlifecare deliver services to our residents, so we want to make it easy to for you to work with us.

This page provides some guidance on what steps are required to become a new supplier with Metlifecare. We are also open about what we need from you as a supplier. We do this by sharing important documents such as our supplier Code of Conduct, and our standard T&C’s we expect all our supplier to adhere to as a minimum. Whenever we update these terms, they are reflected on this page.

How to become a Supplier for Metlifecare

To open a Supplier Account with Metlifecare, you must accept our standard Terms and conditions including policies we require to enable us to deliver our services successfully.

You will need to register your interest as a supplier at the below link. Once this is complete, one of our team will review the information and if you are successful, we will send you a sperate link to finalise your details. This process sets you up on our internal system so that you can receive Purchase Orders and enables Metlifecare to process Invoices.

Please note: If you are a new supplier and simply registering your interest, this process can take a while until we have a business need that fits with what you may be able to offer. However, if you are completing this at the request of a Metlifecare representative, then it usually only take a few days.

Health and Safety

If your services require you to be on-site at any of our villages or offices, you must comply with the essential health and safety requirements outlined in our Code of Conduct, as well as adhere to our core operating standards. This ensures a consistent level of care and safety for both our residents, your team and ours.

If you’re providing services or carrying out any building, refurbishment, specialized, or high-risk work, we’ll work with you to complete our Health and Safety prequalification process and secure approval before starting. This helps keep everyone safe and ensures a smooth experience for your team and ours.

Our system – MetSafe (delivered by ecoPortal), guides you through an online process that includes submitting your organisation’s Health & Safety procedures, insurance certificates, training certifications and licenses where required. For details on what you need to provide, please contact H&S@metlifecare.co.nz.

Once your organisation is approved in MetSafe, it will be added to our Onsite Management Portal, MRI OnLocation. Before entering any Metlifecare village, all workers from your organisation must complete the Metlifecare online induction.

Please liaise with your Metlifecare representative, such as the Project Manager or Maintenance Manager, to arrange this process.

Expression of interest to become a supplier at Metlifecare

This form will take you to our online form which enables you to officially register your interest in becoming a supplier at Metlifecare. Please note, completion of this form does not make you a supplier, it is simply registering your interest. Once it has been reviewed by one of our team, if you are successful there will be additional steps required to finalise your registration on our systems.