Metlifecare Apartment Move-in Promotion Terms & Conditions

Terms and Conditions

1. These terms apply to the promotion being offered at certain villages for a limited time and that includes a range of benefits including a variety of moving and downsizing support services and 6‑months’ worth of free village fees (Apartment Moving Promotion).
2. This Apartment Moving Promotion is available for new residents (Applicants) applying for a resale villa or apartment (excluding serviced apartments) at The Avenues, Forest Lake Gardens, Pinesong, Bayswater Village and Waitakere Gardens (Participating Units).
3. Applicants who satisfy the eligibility criteria set out in these Apartment Moving Promotion terms will receive:
   • reimbursement for up to $7,500 (including GST) in moving and downsizing support services. The moving and downsizing support services can include one or a combination of the following: moving consultation services, pack services, decluttering assistance, uplift and moving and unpacking services, a standard exit clean service and/or disposal of packaging materials, or complimentary home styling (as applicable to the Applicant). Such payment will be made:
     • following receipt by Metlifecare of valid invoices / receipts relating to one or more of the services described in clause 3(a) (up to a combined total of $7,500 (including GST)); and
     • to the Applicant’s nominated bank account on the 25th day of the month following the month in which settlement of their Occupation Right Agreement (ORA) occurs.

• 6 months’ worth of village fees waived from the Commencement Date of the Applicant’s ORA;
  
  (together, the Package).

1. To be eligible for the Package under this Apartment Moving Promotion, Applicants must:
   • be a new prospective resident at the time they make their application;
   • submit an application for an ORA in respect of a Participating Unit between 1 September 2026 – 31 December 2026 (Promotional Period);
   • enter into an ORA for a Participating Unit and settle that ORA on or before 31 March 2027; and
   • pay the capital sum in full for the Participating Unit on or prior to the commencement date of the ORA. For the avoidance of doubt, the Package is not available to prospective residents who receive any form of loan or deferred payment arrangement.
2. By submitting an application for an ORA in respect of a Participating Unit during the Promotional Period, you are deemed to have accepted the terms for this Apartment Moving Promotion.
   
3. As this Apartment Moving Promotion requires entry into an ORA, the usual resident eligibility criteria apply (including any medical assessment requirements).
   
4. Only one Package is payable per qualifying ORA under this Apartment Moving Promotion. If two residents settle an ORA together as joint residents or tenants in common, the Package will be provided to them jointly.
   
5. You must repay the entire value of the Package back to Metlifecare if you cancel your ORA:
   • during the cooling off period; or
   • in accordance with the 90 Day Guarantee.
6. Metlifecare will be entitled to deduct the value of the Package from any payment due as a result of such cancellation or termination if it has not been repaid on or before the date Metlifecare is required to make payment to you in accordance with the ORA.
   
7. The Apartment Moving Promotion will not apply to transfers between Metlifecare villages or units, existing residents transferring accommodation, applications submitted outside the Promotional Period, or settlements occurring after 31 March 2027.
   
8. The Package is not transferable and is not a discount to the capital sum.
   
9. This Apartment Moving Promotion cannot be used in conjunction with any other Metlifecare promotion, discount, rebate or incentive unless otherwise agreed by Metlifecare in writing.
   
10. Metlifecare is not liable for any damages or claims whatsoever arising from your participation in the Apartment Moving Promotion.
    
11. Metlifecare’s Privacy Policy available on its website shall apply to any personal information you submit to us in connection with the Apartment Moving Promotion and is incorporated into these terms and conditions.
    
12. Metlifecare reserves the right to verify eligibility and amend these terms and conditions and/or extend, suspend or terminate the Apartment Moving Promotion at any time and without giving reasons.
    
13. The promoter is Metlifecare Retirement Villages Limited, Level 4, 110 Carlton Gore Road, Newmarket, Auckland, New Zealand.
14. Questions may be directed to info@metlifecare.co.nz.