Moving Made Easy Terms & Conditions

Moving Made Easy — This Spring Only

  1. These terms apply to the promotion being offered at certain villages for a limited time and that includes a range of benefits including cashback, moving and downsizing support, 12 months’ worth of free village fees, complimentary home styling and decluttering consultation (Promotion). Entry into the Promotion is deemed acceptance of these terms.
  2. The Promotion is available for new residents (Applicants) applying for an occupation right agreement (ORA) in respect of a villa or apartment (excluding serviced apartments) at Bay Sands Village, Fairway Gardens, Greenwich Gardens, Gulf Rise Village, Merivale Village, Oakridge Villages, Otau Ridge Village, Orion Point, Parkside Village, Pohutukawa Landing, Whangarei Park Village, Springlands Lifestyle Village (Participating Units).
  3. Applicants who satisfy the eligibility criteria set out in these terms will be entitled to receive the following package in connection with this Promotion (together, the Package):

a. a cashback payment of $20,000 to their nominated bank account on the 25th day of the month following the month in which the Commencement Date of the ORA falls;

b. reimbursement for up to $7,500 (including GST) in moving and downsizing support services. Any claim for reimbursement under this clause must be submitted within 90 days of the Commencement Date, together with supporting invoices and evidence of payment satisfactory to Metlifecare. The moving and downsizing support services can include one or a combination of the following: moving consultation services, pack services, decluttering assistance, uplift and moving and unpacking services, a standard exit clean service and/or disposal of packaging materials (as applicable to the Applicant). Such payment will be made:

i. following receipt by Metlifecare of valid invoices/receipts relating to one or more of the services described in clause 3(b) (up to a combined total of $7,500 (including GST)); and

ii. to the Applicant’s nominated bank account on the 25th day of the month following the month in which the Commencement Date of the ORA falls.

c. 12 months’ worth of village fees waived from the Commencement Date of the Applicant’s ORA. For the avoidance of doubt, any annual review or adjustment of village fees under the ORA will continue to apply in calculating the amount of fees waived.

  1. To be eligible for the Package, Applicants must:

a. be a new prospective resident at the time they make their application;

b. submit an application for an ORA in respect of a Participating Unit between 14 September 2026 – 11 December 2026 (Promotional Period);

c. enter into an ORA for a Participating Unit with a Commencement Date on or before 18 December 2026; and

d. pay the capital sum in full for the Participating Unit on or prior to the Commencement Date of the ORA. For the avoidance of doubt, the Package is not available to prospective residents who receive any form of loan or deferred payment arrangement.

  1. By submitting an application for an ORA in respect of a Participating Unit during the Promotional Period, you are deemed to have accepted the terms for this Promotion.
  2. As this Promotion requires entry into an ORA, the usual resident criteria applies (including satisfaction of any medical conditions).
  3. Only one Package is payable per qualifying ORA. If two residents settle an ORA together as joint residents or tenants in common, the Package will be provided to them jointly.
  4. You must repay the entire value of the Package back to Metlifecare if you cancel your ORA:

a. during the cooling off period; or

b. in accordance with the 90 Day Guarantee.

  1. Metlifecare will be entitled to deduct the value of the Package from any payment due as a result of such cancellation or termination if it has not been repaid on or before the date Metlifecare is required to make payment to you in accordance with the ORA.
  2. The Promotion will not apply to transfers between Metlifecare villages or units, existing residents transferring accommodation, applications submitted outside the Promotional Period, or settlements occurring after 18 December 2026.
  3. The Package is not redeemable, refundable or transferable for cash or other services and is not a discount to the capital sum.
  4. This Promotion cannot be used in conjunction with any other Metlifecare promotion, discount, rebate or incentive unless otherwise agreed by Metlifecare in writing.
  5. To the maximum extent permitted by law, Metlifecare shall not be liable for any loss, damage, cost or expense arising out of or in connection with the Promotion.
  6. Our Privacy Policy shall apply to any personal information you submit to us in connection with the Promotion and is incorporated into these terms and conditions.
  7. Metlifecare reserves the right to verify eligibility and amend these terms and conditions and/or extend, suspend or terminate the Promotion at any time and without giving reasons.
  8. The promoter is Metlifecare Retirement Villages Limited, Level 4, 110 Carlton Gore Road, Newmarket, Auckland, New Zealand.
  9. Questions may be directed to info@metlifecare.co.nz.