Terms & Conditions - Move-In Package

  1. These terms apply to the promotion being offered at certain villages for a limited time and that includes a range of benefits including cashback, moving and downsizing support, 12‑months’ worth of free village fees, complimentary home styling and decluttering consultation, and a post‑settlement family celebration or housewarming credit (Moving Promotion).
  2. This Moving Promotion is available for new residents (Applicants) applying for a villa or apartment (excluding serviced apartments) at The Avenues, Bayswater, Coastal Villas, Forest Lake Gardens, Greenwich Gardens, Greenwood Park, Gulf Rise Village, Hibiscus Coast Village, Hillsborough Heights, Highlands, Longford Park, Oakridge Villas, Parkside Village, Papamoa Beach Village, Pohutukawa Landing, Springlands Lifestyle Village, St Andrews Village and Waitakere Gardens (Participating Units).
  3. Applicants who satisfy the eligibility criteria set out in these Moving Promotion terms will receive:
    1. a cashback payment of $5,000 to their nominated bank account on the 25th day of the month following the month in which settlement of their Occupation Right Agreement (ORA) occurs;
    2. reimbursement for up to $7,500 (including GST) in moving and downsizing support services.The moving and downsizing support services can include one or a combination of the following: moving consultation services, pack services, decluttering assistance, uplift and moving and unpacking services, a standard exit clean service and/or disposal of packaging materials (as applicable to the Applicant). Such payment will be made:
      1. following receipt by Metlifecare of valid invoices / receipts relating to one or more of the services described in clause 3(b) (up to a combined total of $7,500 (including GST)); and
      2. to the Applicant’s nominated bank account on the 25th day of the month following the month in which settlement of their ORA occurs.
    3. 12 months’ worth of village fees waived from the Commencement Date of the Applicant’s ORA;
    4. Credit up to the value of $750 (including GST) to be used to cater food and beverages at a family celebration or housewarming held at the village café (or if there is no café at the village, the celebration or housewarming will be held in a village common area and catered by a village supplier). Such credit will be made available to the Applicant on the Applicant’s account with the village in the calendar month following the month in which settlement of their ORA occurs. The credit must be used within three months of settlement of the Applicant’s ORA, (together, the Package).
  4. To be eligible for the Package under this Moving Promotion, Applicants must:
    1. be a new prospective resident at the time they make their application;
    2. submit an application for an Occupation Right Agreement (ORA) in respect of a Participating Unit between 1 July 2026 – 31 August 2026 (Promotional Period);
    3. enter into an ORA for a Participating Unit and settle that ORA on or before 31 October 2026; and
    4. pay the capital sum in full for the Participating Unit on or prior to the commencement date of the ORA. For the avoidance of doubt, the Package is not available to prospective residents who receive any form of loan or deferred payment arrangement.
  5. By submitting an application for an ORA in respect of a Participating Unit during the Promotional Period, you are deemed to have accepted the terms for this Moving Promotion.
  6. As this Moving Promotion requires entry into an ORA, the usual resident eligibility criteria apply (including any medical assessment requirements).
  7. Only one Package is payable per qualifying ORA under this Moving Promotion. If two residents settle an ORA together as joint residents or tenants in common, the Package will be provided to them jointly.
  8. You must repay the entire value of the Package back to Metlifecare if you cancel your ORA:
    1. during the cooling off period; or
    2. in accordance with the 90 Day Guarantee.
  9. Metlifecare will be entitled to deduct the value of the Package from any payment due as a result of such cancellation or termination if it has not been repaid on or before the date Metlifecare is required to make payment to you in accordance with the ORA.
  10. The Moving Promotion will not apply to transfers between Metlifecare villages or units, existing residents transferring accommodation, applications submitted outside the Promotional Period, or settlements occurring after 31 October 2026.
  11. The Package is not transferable and is not a discount to the capital sum.
  12. This Moving Promotion cannot be used in conjunction with any other Metlifecare promotion, discount, rebate or incentive unless otherwise agreed by Metlifecare in writing.
  13. Metlifecare is not liable for any damages or claims whatsoever arising from your participation in the Moving Promotion.
  14. Metlifecare’s Privacy Policy available on its website shall apply to any personal information you submit to us in connection with the Moving Promotion and is incorporated into these terms and conditions.
  15. Metlifecare reserves the right to verify eligibility and amend these terms and conditions and/or extend, suspend or terminate the Moving Promotion at any time and without giving reasons.
  16. The promoter is Metlifecare Retirement Villages Limited, Level 4, 110 Carlton Gore Road, Newmarket, Auckland, New Zealand.
  17. Questions may be directed to info@metlifecare.co.nz (mailto:info@metlifecare.co.nz).